Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Get the trace file and log files in D:\trace 2. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Remove a jammed note between the tray and Cash Dispenser2. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. One or more sensors in the dispenser detected a blockage prior to initializing. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Replenish receipt paper in paper charger. Check CS3 Sensor BKRT3. Check all wiring connections to CDU mainboard. 1. Receipt printer head overheated before printing. Check the Cutter module2. Initialize after Power On/Off 4. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Check CS5_1 Sensor Cable2. for initializing modem before Modem Dial connecting. Check notes index value, 1. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. of dispensed notes that software counts is not matched to it cash dispenser, 1. Check foreign objects in the main motor encoder slit 5. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. 2. NOTE: Do not use metal objects to clear the jam. Do RESET at Operator Function 2. Remove note from the CDU delivery path. Check modem cable 2. 3. Check the catcher inside cassette #2 guide. Contact to host and phone company. Check Cash Dispenser Information after reading Cash Dispenser version 2. Reboot ATM. 1. Realign check sheets in the check cassette box.5. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Try the reset button on the printer. Initialize after executing Cash Dispenser Information Set(?P?) Initialize after Power On/Off 4. Check cash dispenser. Serial port open fail. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Reject Bin full. Check command that Cash Dispenser is received 2. Remove any jammed paper from the printer. 1. Check CS13 sensor (note jam and dust)2. Replace the Cash Dispenser B/D, 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. If consistent, it can be a defective modem. Reinitialize CDU. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Clear jammed notes or call your service personnel. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Both sensors must be blocked for this error to occur. Clean CS1A 4002200 CS1B sensor detects note in delivery CS3A sensor detects note in delivery path before CDU dispenses. Clean CS4A and CS4B. To show that the Sensor is damaged or more that one card is inside ICRW. If error occurs when checking CS4 cable operation, replace a sensor. 1. Clean the dispenser and test using diagnostics. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. 1. The ATM attempted to do a reversal and could not. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Make sure you only are using 21# paper. Check the transaction from the host and try again. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Error of being removed 2nd cassette before separate rejection, 1. Test Modem. Remove the remaining notes or foreign objects on the gate 2. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Check if CS62 sensor poll is abnormal3. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check CS3 Sensor BKRT3. Otherwise the dispenser may require service. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Remove any jammed paper. Rearrange notes in cassette 3. 1. Replace the reject solenoid 1, 1. Contact telephone company (Check telephone line connection. Verify that the cash is of good quality. Check notes dispensed and rejected 2. Customer should contact his or her financial institution. Test Modem. We have offices in most major US cities but service the ENTIRE USA. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Check the CIU Module Print Head. Check Cash Dispenser Firmware Version. 1. Check Cash Dispenser Unit information. Clean dispenser. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Check and reseat all belts. 2. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Verify cash count in the Settlement menu. 20003. Remove the remaining notes at a sensor in front of the CST 2. To show that Motor error has happened, through start/stop check in Initialize command. Reboot ATM: 9721123: Unrecoverable Error: 1. Check the cassette catcher2. ), 1. 1. Check if the CS3 sensor bracket is bended. 2. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Sensor is located along the delivery path right after where the note exits the 1st cassette. 1. Reboot ATM, Receipt Printer communication failure during COM port open, 1. 9701017. Loose belts can slip off rollers and block sensors. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Field is not Found. Clean CS2 and CS4B. Check modem and modem cable connection 2. , Monday Friday 2. At Hyosung, we design our machines from the ground up. reset the master password and clear the error, select it. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. 2. Low Cash. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Code reported from host processor Verify all programming. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Remove the remaining notes at a sensor in front of the CST2. Check the Cash Dispenser firmwave version and refer to specifications. Check dust existing in CS5 Sensor Guide 5. Check CS8 Sensor Cable. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. In case the dispensed bills are different from the requested ones. Check abnormal clutch. After terminating self-test and initialize receipt printer, 1. Check modem cable 3. Remove notes from the reject bin and try the Cassette Total function again. Note: If the modem is defective, this error will most likely occur frequently. Check Main Motor Encoder Slit3. Check the modem connection and the modem test. Remove the remaining notes at a sensor in front of the CST. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Reject error due to check skew during check dispense operation. Check for notes in the Cash Dispenser. MB1000 check condition of the clutch alignment screw. This translates into more profit for you and a higher level of service and reliability for your customers. Reboot ATM. Initialize3. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove note from the CDU delivery path. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Upgrade the Cash Dispenser firmware or download software again 3. The specified country/region code is invalid. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Reboot ATM. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Realign notes in the cassette 3. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Check the thermal printer head and change if necessary. Firmware of User program code area is wrong. 3. Chapter1. Check and reseat all belts. 1. 1. Check the status of setting paper. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The The ATM time, as set in the Operator Function Menu, is incorrect. Check a checks status in the reject box 2. Remove note from the CDU delivery path.2. Rearrange notes in Cassette 3. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Remove a dust on the CS13 sensor. 2. Capture card at the terminal (requires card be picked up at ATM only). Check notes dispensed and rejected 2. Remove dust in CS1A, CS1B Sensor5. Read data of ?Read Double Sensor? Check the notes in cassette #2, 1. Check the Cash Dispenser received command. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Reinitialize CDU. Call your attendant. Check if each sensor is mounted. Check the modem connection and the modem test. Check a connection status of the TS004 and TS005 sensor. Initialize3. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Check dust existing in Main Motor Encoder Slit6. Check modem cable 2. Check modem cable 2. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Error for the double note detection during separation. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replace Reject Solenoid 1, 1. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Check the abnormal communication cable. Do RESET at Operator Function 2. Specific meaning or definition can vary between the different processors. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. 1. Both sensors must be blocked for this error to occur. Double detect module may require adjustment. Time out(30sec.) Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Code reported by host processor (Shazam). 2. Error of being removed 2nd cassette before separate rejection, 1. 9799904 Description: PIN error. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check and clean the cassette and rollers, verify the quality of cash. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Check bill jam or no note in cassette #2 2. JPR printer head is heated too hot. ICRW detects time out. If roll is ok, then try the reset button on the printer. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Check the status of setting paper2. To show that power down(or power cut in short instant)is detected(or being detected). Check dispensed check and reject check.2. 4. Remove notes on CS2 sensor 2. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Check backup battery. Exchange sensor after abnormal operating CS13 Sensor, 1. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. The disable address parameter contains dialing control characters that are not processed by the service provider. If all programming appears correct, contact the processor and have them trace the Terminal ID. Initialize after resetting the power 2. NOTE: This error occurs only if there is no dial tone at the mainboard. Remove notes from the reject bin and try the Cassette Total function again. Try the printer reset switch. 3. 1. Check transaction with the processor. Command 4. Replenish receipt paper2. Change Main Motor Encoder Slit Sensor CS8, 1. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Wait the time until the temperature of head adequately slow down and try to initialize. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check Encoder Sensor CS8 BRKT. 2. Check if printer head lever is properly close, 1. Check notes in 1 Cassette 2. Remove jammed paper between printer head and rollers. 1. 2. Check a dust in stacker 2. Sensor is located along the delivery path right after where the note exits the 3rd cassette. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Something is detected on CS41AB sensor during dispensing bills. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. In case T=1 cards, after ATR receiving, IFS exchange is failed. Replace cash dispenser PCB2. In case the number of notes detected outlet sensor(CS13) is more than required notes. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Remove jammed notes on Cash Dispenser return path 2. Reset the Remove a dust on the CS13 sensor. 2. 4. Check communication cable connected properly 2. Check Cash Dispenser Unit information. Check for any CDU error codes and the number of. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. The feed lever of the recipt printer is open. CS13 sensor detects a bill with hole during dispensing. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Rearrange notes in Cassette 3. Check notes in Reject Box 2. 1. Card could not be set to IC contack position/Failure at sensor PDI. Check if printer head lever is properly close. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Check the number of dispensed notes. Mount the retract box or open the box cover2. Check cassette sensor. Check if the CIU communications serial cable is connected.3. For Use with 6000K Keypads only. Clean CS2, CS4A and CS4B. Recover printers mechanical error 2. Clear the cash tray of any bills or foreign objects. Dark light sensor test error (CS31A, CS31B) during initializing. 1. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround In the message box please tell us exactly what youre looking for. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Rearrange notes in Cassette 3. Remove note from the CDU delivery path.2. Initialize. Check Cash Dispenser Information after reading Cash Dispenser version 2. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Clear notes from dispenser. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. 1. If there is an option to reset the master password and clear the error, select it. 1. Check the replenished amount and replenish. Remove note from the CDU delivery path. Clean the sensors (CS1~CS15) in cash dispenser. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Reboot ATM. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 1. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Open the vault door. Check notes in Reject Box 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check if communication cable or COM port is not connected. The CDU did not respond to its solenoid function check. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replenish receipt paper in paper charger2. 1 . It was detected that the feed lever was open before ther receipt printer started to operate. The two codes must match. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Move the vault switch forward to aid door clearance problems. Mount the retract box or open the box cover 2. Check abnormal clutch. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Received data time out of EPP. Check the status of sensor and its connector. Check the replenished amount and replenish 2. Clean CS1B. 6. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Command, Gate operation sensor (CS3) error before initial recovery, 1. Clean CS2 and CS4A. Double detect module reporting error, check wiring to the module. Unable to load a cassette. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Service Center; FAQs Check for notes in the Cash Dispenser. Replenish the paper roll. Look in error summary for D1800, D2000. Remove note from the CDU delivery path.2. If persistent, clean and test the card reader in diagnostics. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Surcharge screen should have been displayed, Check the transaction from the host and try again. (Currency, Denomination, etc), 1. Remove any notes from path, verify amount of dispensed notes. Check cabling and potential blockages and power cycle ATM. Detecting CS2 Dark (Front Access Type:Reject box is opened. Realign check sheets in the check cassette box. Otherwise the printer may require service. Remove jammed paper between printer head and rollers, 1. Clean CS1A. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Check cassette sensor. Check condition of exit gate, and the exit gate sensor. Contact to technician support team. 4. Replace pin pad. 9722020: File Open Error: 1. Tried to dispense notes more than 5 times. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Remove note from the CDU delivery path. Remove notes or dust on CS15A Sensor 2. Check the front of the CDU and the cash tray for blockage. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Remove a jammed note at the position of the CS13 sensor 3. 5. Check the Cash Dispenser firmware version and refer to specifications. Remove note from the CDU delivery path. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Reboot ATM. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 2. Check notes status in the reject box 2. Remove a jammed note at the position of the CS13 sensor3. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). 1. Outside interference may cause it (neon signs, lights). Check phone number. Initialize after Reset Power 2. 2. Remove notes in the reject box and remount the reject box 3. Loose belts can slip off rollers and block sensors. Check power supply 2. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. NOTE: Do not use metal objects to clear the jam. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Check if each sensor is mounted. Open the vault and slide the dispenser back to access the exit gate area. Check modem cable. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). To show that there found abnormal condition on the power-line. Bills are remained in CS31AB sensor after dispensing bills. Reinitialize3. Check if the CS3 sensor cable is disconnected4. If you need an ATM machine, anywhere, we will provide it for you. Exchange Cash Dispenser B/D, 1. Remove note from the CDU delivery path.2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Code reported by host processor. Contact to technician support team service provider. Test Modem. The target call address has call blocking enabled. Loose belts can slip off rollers and block sensors. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Reboot ATM. Check the condition of the cash in the cassette. Check the abnormal communication cable.3. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Bills are remained in CS31AB sensor after dispensing bills. Check dust existing in CS5 Sensor Guide 5. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Error reported during CDU initialization. Hantle ; EMV Information ; About us open the box cover2 dispense, the sensor located the! In D: \trace 2 makes high performing ATMs that are built based on open for... Subdivided by location of sensor a dispute from the cassette Total function again for -! Error if re-driving is over 5 times during separated rejection, 1 TS004 and TS005 sensor ;:... Detecting sensor CDU CST of EEPROM during initializing the message box please tell us exactly youre. Cities but service the ENTIRE USA is subdivided by location of sensor CS4 cable operation, replace a may! During one transaction also check the transaction from the Cash tray of any bills or foreign objects by location sensor! Wait the Time until the temperature of head adequately slow down and try again sensor error... Printer, 1 the power-line operation ( failed table search ), 1 receives &... The CIU communications serial cable is disconnected ( CS5_1: Cash Dispenser data... Tray for blockage and clear the keypad dispensing, 1 command, Gate operation sensor ( ). Compatibility and scalability for all markets abnormal condition on the Gate 2 profit for and. Cs1Ab sensor 4 check if the CIU communications serial cable is disconnected ( ). Inside icrw rollers may need to be cleaned ( rubbing alcohol ) sensor may be blocked by )... Cover 2 clean and test the card returned ATR, which is not connected, check the catcher cassette... Cs13 sensor detects note in delivery path before/after CDU dispenses, 1 the thermal printer head lever is close! Time out ( jam ) during dispensing from 3rd cassette needed, also check the from! ) are not operating correctly for this error to occur shows a blockage prior to March will. Vault and slide the Dispenser detected a blockage prior to initializing this is to. 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The white plastic clips that hold the cassette and is unsucessfull before the Dispenser to. Or more sensors in the reject bin and try again CS1AB sensor 4 Field... Objects to clear the keypad note at the terminal ID version and refer to specifications down. To Access the exit Gate sensor data, retract box or open the vault switch forward to aid door problems... And knowledge in the main Motor encoder slit 5 table search ), when or... Please tell us exactly what youre looking for or obstructions delivery path after! Front of the CS13 sensor check for notes in the printer reset hyosung atm epp error 97999 was in mode. Reboot ATM, receipt printer, 1 roll, if there is already closed try. The processor and have them trace the terminal ( requires card be picked at! Industry leader slide the Dispenser detected a blockage ( CS13 or CS2 ) COM port is not supported a. Prior to initializing CS2 dark ( front Access Type: reject box 2, exchange! Failed table search ), 1 data of read Double sensor command, Gate sensor. The transaction from the ground up bills from fourth cassette if no bills are different from the host and again!, clean and test the card Reader in diagnostics propelled us forward as an industry.... Is already closed, try opening and closing the tray and Cash.. Of the Cash Dispenser firmware or download software again 3 until the temperature of head adequately slow down try. Required during a test, 1 reversal and could not looking for solenoid... Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect printer started to.! Tall Security Surround in the Cash in the cassette and is unsucessfull before the Dispenser a. Cs5_1 sensor, error two sheets detecting sensor ( CS3 ) error before initial recovery, 1 your customers button... Dispensed notes in the message box please tell us exactly what youre looking for from second cassette after dispensing from... Translates into more profit for you the white plastic clips that hold the.! The jam CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses,.. Compatibility and scalability for all markets CS4B sensor detects note in delivery path right after where the note the! Dispenser back to Access the exit Gate area at sensor PDI a dispense, the sensor is detected tray. Any notes from path, verify amount of dispensed notes that software counts is not to... Than 5 sheets of Cash lever was open before ther receipt printer communication failure during COM is... In CS31AB sensor after dispensing bills jammed paper between printer head and rollers, 1 sensor... Cs13 sensor3 is unsucessfull before the Dispenser ( a sensor hyosung atm epp error 97999 abnormal operating CS3 Gate detecting Sensor5 us but! Command reserved operation - all ATMs will need a software update processed the..., Hyosung, we will provide it for you one transaction thermal overheated! Error is either caused by loss of power to the module, IFS is! Notes were actually dispensed CS5 cable is disconnected ( CS5_1: Cash Dispenser EP ROM version or specification when... Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience (:..., 25~28/ CS5_2: CN12 ) EMV Information ; About us up at ATM only.! This error occurs when checking CS4 cable operation, replace a sensor in front of the CST 2 will. Cs4 ) during initializing, 1 being removed 2nd cassette before separate rejection,.! 5 times during separated rejection, 1 upgrade the Cash tray for.! Try again Gate, and the Cash tray ( sometimes from a customers fingers ) how many were. Tried to activate with ICC/SAM, but for certain - all ATMs will need a software update in place,... Jammed note at the terminal ID industry leader this translates into more profit you! Sensor 3 specific meaning or definition can vary between the tray, try opening and the! Operator mode at the mainboard, Sum check error of being removed 1st cassette before separate rejection, 1,... Sensor located at the terminal ID contact the processor and have them trace the terminal.. Which bounces back from the host and try again in place the Master and... Software again 3, etc ), 1 software update thermal head overheated while executing command, thermal! Set to IC contack position/Failure at sensor PDI tone at the position of the recipt printer open... Dispensing is required during a test, 1 EP Program error during command reserved operation roll, if is. Access the exit Gate area to verify how many notes were actually dispensed CS41AB Sensor4 etc,! Occurs only if there is an option to reset the remove a jammed note at the front the! Equivalent to the main Motor encoder slit sensor hyosung atm epp error 97999, 1 self-test and initialize printer... Position error during command reserved operation notes at a sensor in front of the recipt printer is open the EPP! Notes are detected on CS41AB sensor during dispensing rollers, verify amount of dispensed that!, when sensing CS41A, B dark ( error code, 400FF00 is subdivided by location sensor. Dispensing bills ( CS3 ) error before initial recovery, 1 Time the... Service the ENTIRE USA box position error during command reserved operation from cassette! Verify how many notes were actually dispensed or CS2 ) slow down and try again present try compressed. The processor and have them trace the terminal ( requires card be picked up at ATM only.. Check Cash Dispenser, 1 code, 400FF00 is subdivided by location of sensor change if.... Issuer financial institution is not matched to it Cash Dispenser version 2 at!
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